📦 Shipping & Return; Delivery Policy

At Pawrova, we strive to make shopping simple and worry-free. Please review our shipping details below:

Processing Time

  • All orders are processed within 1–3 business days.

  • You will receive a confirmation email with tracking details once your order has shipped.

Shipping Options

We offer products from both our U.S. Warehouse and our Overseas Warehouse. Shipping times and costs may vary:

🏢 U.S. Warehouse

  • Estimated Delivery: 2–5 business days (depending on your location).

  • Shipping Fee: Delivery charges may apply and will be calculated at checkout.

🌍 Overseas Warehouse

  • Estimated Delivery: 7–12 business days (depending on customs and local carriers).

  • Shipping Fee: Free delivery on all overseas warehouse orders.

Order Tracking

  • Once shipped, you will receive a tracking number by email.

  • You can also track your order directly on our website under “Track Your Order.”

Customs & Duties

  • Overseas orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer.

🔄 Return & Exchange Policy

We want you and your pets to love every Pawrova product. If something isn’t right, here’s how we handle returns:

Eligibility

  • Returns are accepted within 15 days of delivery.

  • Items must be unused, unwashed, and in their original packaging.

  • Certain items (e.g., pet food, personal care, or custom products) are non-returnable for hygiene and safety reasons.

Return Process

  1. Contact our support team at support@pawrova.com with your order number and reason for return.

  2. Our team will provide you with the return instructions and shipping address.

  3. Once we receive and inspect the item, a refund or exchange will be processed within 5–7 business days.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or you received the wrong product.

  • In those cases, Pawrova will cover the return shipping fees.

Refunds

  • Refunds are issued to your original payment method.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

✅ Need Help?

For any shipping or return inquiries, please contact us at:
📧 support@pawrova.com